Privacy Policy

1. Introduction

Andrews Hedgehog Hospital is committed to protecting the privacy and security of the personal information we collect. This policy explains how we collect, use, and protect your data when you contact us, volunteer, or use our website.

2. Information We Collect

We may collect and store the following personal information:

  • Your name
  • Email address
  • Telephone number
  • Location and postcode
  • Any other details you choose to share in a contact or volunteer application form

If you visit our website, basic technical data such as your IP address and browser type may also be collected for security and analytics purposes.

3. How We Use Your Information

We use your personal information only for purposes related to:

  • Responding to your enquiries
  • Processing volunteer applications and managing volunteers
  • Communicating about events, updates, and activities related to the hospital
  • Maintaining contact records for administration and reporting purposes

We do not sell, rent, or trade your personal data.

4. Legal Basis for Processing

We process your information under the following legal bases:

  • Your consent, when you submit a form or contact us directly
  • Our legitimate interest in responding to enquiries and managing our volunteer network

You may withdraw consent at any time by contacting us.

5. Data Retention

We keep personal information only as long as necessary to fulfil the purpose it was collected for, or to comply with legal obligations.
Information related to volunteers may be retained for administrative purposes for up to 2 years] after their last active involvement.

6. Data Sharing

We may share information only when necessary with:

  • Veterinary professionals or authorised volunteers involved in care or transport
  • Service providers who assist us in website hosting or communications (bound by confidentiality agreements)

We will never share your information for marketing or commercial purposes.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for us to contact you
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise these rights, please contact us at:
📧 info@andrewshedgehoghospital.org.uk

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